FAQ

 

 

1.) How long does my order take to arrive?

Orders are expected to arrive 5-10 business days after being dropped off via Canada Post. 
(Canada post CS : +1-866-607-6301)

2.) Is there any local pick up location?

Yes! We offer local pick up for Allluvers in Vancouver. Pick up location is 8119 Park road (Richmond brighouse station)
For local pick up, please DM or email us to order! 

How does payment work for local pick up?

We accept E-transfer or cash for local pick up orders.
Payment through etransfer must be received one hour prior arranged pick up time.

 

3.) Can I pay with E-transfer?

Please DM(Instagram) us to order if you would like to pay with etransfer including the item(s) you'd interested.

@allluv.official

4.) Can I exchange or return my item(s) if the size doesn't fit?

Due to hygiene reasons, all items are final sale. However, if you receive a damaged or defective item, we are happy to assist you with an exchange! Please contact us within 48 hours of delivery. For more details, please check our Return Policy.

 

5.) Can I shower with my jewelry ?

We highly recommend to avoid contact with water to maintain the jewelry's original condition. We provide minibags for storage when item(s) is unworn. 
Please kindly read our jewelry description or message us for further details.

 

6.) When will my order be shipped after I placed it? 

Please allow 1-2 business days for your order to be shipped.

 

7.) How can my order be eligible for free shipping?

Orders over $80 are eligible for free shipping that come with tracking number!
For BC customers, please be aware that free shipping within BC does not come with tracking number.

8.) Do you have any option for gift wrapping?

Yes! We offer complimentary gift boxes.
You can simply check the gift wrapping box on the cart or checkout page before placing your order!

9.) Can I use current promotion on set prices items?

All orders can only apply ONE discount promotion. Discount is already applied on set price items, you may only choose 1 of the existing discount that is available.

 

10.) When will you restock sold out items?

Please DM us for information about restock items. You can also preorder them through DM to secure your quantity.

 

11.) Do you have a physical shop?

We are an online shop at the moment. Please shop through our website or DM us for more info.